27451 Los Altos, #100B
Mission Viejo, CA 92691
Phone / FAX
Vice President, General Manager
Martha has been in the escrow industry for over 37 years and with Coast Cities Escrow since 2018. Her career in the escrow industry started as a front office receptionist in 1984. Although the escrow industry was not part of her career plan, she quickly learned with education, hard work, and dedication, the opportunities for growth in escrow were endless. She has managed DFPI and DOI escrow companies since 1999. As an escrow officer Martha managed a variety of transaction types, including Residential, Commercial, 1031 Exchange, Refinances, Tracts, Seller Carry-Backs, AITD’s, and Short sales.
As a manager, Martha’s knowledge and experience in her field as well as her exceptional communication skills and the ability to encourage her teams with positivity and solution-based resolution for those complex transactions has helped her to build solid relationships not only with her teammates but also with her customers. She continues to possess high energy and passion for escrow, exceptional customer service skills, and believes that every client and consumer deserve phenomenal service from their escrow teams on every transaction.
Martha has a proven track record of organic business growth and building self-disciplined, self-managed and cohesive high-performing escrow units. What has yielded this success is her participative management style, where she empowers managers and supervisors to engage in the decision-making process, giving them ownership and pride in the overall success in their business.
When not working, Martha enjoys spending all of her extra time with her family either building memories by traveling or bonding and cooking together at home.
Assistant General Manager
Lori Lane has been firmly established in the Southern California Escrow industry for more than 30 years. In her current role as Assistant General Manager she fosters a culture of “excellence in service” with all of her teammates and colleagues.
Prior to her 21 years at Coast Cities Escrow, Lori enjoyed her time at First American Title and Fidelity National Title acquiring valuable experience in commercial, resale and loan transactions. Her unique leadership style is formed from actual escrow desk experience combined with compassion and humor. She currently serves on the Board of the Escrow Institute of California; proudly promoting standards of excellence and continuing education for the escrow professional.
Lori’s Daily Mission: Provide support, counsel and appreciation to Coast Cities Escrow’s unique and talented escrow professionals. Her Daily Goal: Customer DELIGHT!
Outside the realm of the escrow world, Lori can be found planning and embarking on ocean cruises with her Mama and Aunt.
Director of Business Development
In 2014, a chance meeting with an acquaintance who was the Vice President of an escrow company changed Nicole’s career path. She asked her, what do you do? What do you love about it? And do you think I’d be good at it? The answer to the last question was, “I think it would be a great fit for you!”
Testimonials like this prove she was right; “I use Nicole and Coast Cities Escrow every time I have the chance and never regret it. Service, kindness, and professionalism are the hallmark of my relationship with Nicole.”
As Director of Business Development, Nicole builds and enhances relationships with agents and business partners that elevate and complement each other. She is often the first point of contact between agents and the company, and as such, she is the brand ambassador for Coast Cities Escrow. First impressions are always important, and as a naturally upbeat person, Nicole’s sunny disposition charms everyone she meets.
She is a consummate professional who brings knowledge and experience to everything she does. Nicole appreciates that the company gives her the trust and autonomy to develop objectives, such as brand recognition, onboarding, and team building. Says Nicole, “every day is different for me; and I love that I have the freedom to exercise my creativity in so many diverse directions!”
Nicole has an untiring energy store, boosted by her passion for keeping fit. She’s always up to try something new – Pickleball or golf, anyone? Nicole loves making memories with her two daughters, listening to country music, traveling, enjoying the beach, or finding the next foodie hot spot!
Her ethos is to make each day count with gratitude, love, and positivity. Her favorite words to live by are from Maya Angelo, “My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style.”
Director of Trust Accounting
Terry Betancourt is Director of Trust Accounting here at Coast Cities Escrow. Terry has been with the company for over 25 years and the one thing she loves about Coast Cities is the relationships she has built with her coworkers.
Prior to Coast Cities, Terry worked at SMS for 14 years balancing recons, installing trust account software and training clients. It is this experience that Terry brought to Coast Cities along with her passion to aid her escrow officers in trust accounting issues and to protect the company and its clients from fraud and theft. During her time with Coast Cities, she has given talks to agents about things to be aware of during a transaction, rules and regulations governing checks, wires and clear funds, as well as tips to work with your escrow officer in protecting their clients.
When not working, Terry loves to travel with her husband.
Escrow Applications Manager
Debi Peters is Escrow Applications Manager here at Coast Cities Escrow. Debi has been with Coast Cities since 2015, loves the great team the company has put together and appreciates being trusted to do her job.
Debi has spent her entire career in escrow. Starting out as a receptionist, she was mentored and trained to become an escrow officer and branch manager. She ran a successful desk for over 35 years and accepted an invitation to make a change and join the management team at Coast Cities.
Debi brings much value to Coast Cities with her lifelong commitment to continuing education as she holds two professional designations with the California Escrow Association — Certified Escrow Officer and Certified Senior Escrow Officer. Coast Cities utilizes Debi’s organizational and critical thinking skills in all of its advisory and compliance issues, as well as for training staff on the intricacies of the company’s software.
When not working, Debi likes to hike, read, cook/bake, and enjoys being in nature observing the animals she encounters.